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Companies similar to Freshworks

11 competitors and alternatives to Freshworks — out of roughly 245 similar companies worldwide. Data is AI-generated and may be approximate.

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Freshworks Inc.

Software as a Service (SaaS)

Cloud-based CRM and customer support platform for businesses of all sizes.

Headquarters
San Mateo, United States
Founder
Girish Mathrubootham, Ari Raisanen
Founded
2010
Employees
2,200
Type
Public

Expertise: customer relationship management, customer support, IT service management, sales automation, marketing automation

HubSpot Inc.

Software as a Service (SaaS)

Integrated CRM platform combining marketing, sales, service, and operations software.

Headquarters
Cambridge, United States
Founder
Brian Halligan, Dharmesh Shah
Founded
2006
Employees
7,950
Type
Public

Expertise: customer relationship management, marketing automation, sales automation, content management, customer service

Zendesk Inc.

Software as a Service (SaaS)

Customer service software platform enabling companies to provide omnichannel support.

Headquarters
San Francisco, United States
Founder
Mikkel Svane, Morten Primdahl, Alexander Aghassipour
Founded
2007
Employees
5,600
Type
Public

Expertise: customer support, ticketing systems, knowledge management, customer engagement, omnichannel communication

Salesforce Inc.

Software as a Service (SaaS)

Enterprise cloud computing and CRM platform serving businesses globally.

Headquarters
San Francisco, United States
Founder
Marc Benioff, Parker Harris, Dave Moellenhoff, Frank Dominguez
Founded
1999
Employees
84,000
Type
Public

Expertise: customer relationship management, cloud computing, sales automation, marketing automation, customer service

Pipedrive

Software as a Service (SaaS)

Cloud-based sales CRM designed to help sales teams manage pipelines efficiently.

Headquarters
Tallinn, Estonia
Founder
Timo Rein, Urmas Peiker
Founded
2010
Employees
1,200
Type
Private

Expertise: sales pipeline management, CRM, customer relationship management, sales automation, deal tracking

Intercom

Software as a Service (SaaS)

Customer communication platform enabling businesses to connect with customers in real-time.

Headquarters
Dublin, Ireland
Founder
Eoghan McCabe, Des Travers, Ciaran Lee, Paul Rellis
Founded
2011
Employees
800
Type
Private

Expertise: customer communication, messaging platform, customer support, customer engagement, business messaging

Zoho

Cloud Business Software & CRM

Suite of cloud-based business software including CRM and customer support.

Website
zoho.com
Headquarters
Chennai, India
Founded
1996
Employees
15,000
Type
Private

Expertise: CRM, accounting, customer support, project management, email marketing

Atlassian

Software Development & Team Collaboration

Developer and team collaboration software platform with issue tracking tools.

Headquarters
Sydney, Australia
Founded
2002
Employees
9,000
Type
Public

Expertise: Project management, issue tracking, team collaboration, DevOps, cloud solutions

Drift

Software/SaaS

Conversational marketing and sales platform using AI chatbots.

Website
drift.com
Headquarters
Boston, USA
Founder
David Cancel, Elias Torres
Founded
2014
Type
Private

Expertise: Conversational Marketing, Chatbots, Sales Engagement, Customer Communication

Front

Software/SaaS

Shared inbox and team communication platform for customer interactions.

Headquarters
San Francisco, USA
Founder
Mathilde Collin, Laurent Perrin
Founded
2013
Employees
700
Type
Private

Expertise: Email Management, Team Collaboration, Customer Communication, CRM Integration

LiveChat

Software/SaaS

Live chat and customer support platform with AI chatbot capabilities.

Headquarters
Warsaw, Poland
Founder
Szymon Klimasiński, Radosław Klimasiński
Founded
2002
Employees
700
Type
Private

Expertise: Live Chat, Customer Support, Chatbots, Ticketing, Analytics

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