Freshworks Inc.
Software as a Service (SaaS)Cloud-based CRM and customer support platform for businesses of all sizes.
- Headquarters
- San Mateo, United States
- Founder
- Girish Mathrubootham, Ari Raisanen
- Founded
- 2010
- Employees
- 2,200
- Type
- Public
Expertise: customer relationship management, customer support, IT service management, sales automation, marketing automation
HubSpot Inc.
Software as a Service (SaaS)Integrated CRM platform combining marketing, sales, service, and operations software.
- Headquarters
- Cambridge, United States
- Founder
- Brian Halligan, Dharmesh Shah
- Founded
- 2006
- Employees
- 7,950
- Type
- Public
Expertise: customer relationship management, marketing automation, sales automation, content management, customer service
Zendesk Inc.
Software as a Service (SaaS)Customer service software platform enabling companies to provide omnichannel support.
- Headquarters
- San Francisco, United States
- Founder
- Mikkel Svane, Morten Primdahl, Alexander Aghassipour
- Founded
- 2007
- Employees
- 5,600
- Type
- Public
Expertise: customer support, ticketing systems, knowledge management, customer engagement, omnichannel communication
Salesforce Inc.
Software as a Service (SaaS)Enterprise cloud computing and CRM platform serving businesses globally.
- Headquarters
- San Francisco, United States
- Founder
- Marc Benioff, Parker Harris, Dave Moellenhoff, Frank Dominguez
- Founded
- 1999
- Employees
- 84,000
- Type
- Public
Expertise: customer relationship management, cloud computing, sales automation, marketing automation, customer service
Pipedrive
Software as a Service (SaaS)Cloud-based sales CRM designed to help sales teams manage pipelines efficiently.
- Headquarters
- Tallinn, Estonia
- Founder
- Timo Rein, Urmas Peiker
- Founded
- 2010
- Employees
- 1,200
- Type
- Private
Expertise: sales pipeline management, CRM, customer relationship management, sales automation, deal tracking
Intercom
Software as a Service (SaaS)Customer communication platform enabling businesses to connect with customers in real-time.
- Headquarters
- Dublin, Ireland
- Founder
- Eoghan McCabe, Des Travers, Ciaran Lee, Paul Rellis
- Founded
- 2011
- Employees
- 800
- Type
- Private
Expertise: customer communication, messaging platform, customer support, customer engagement, business messaging
Zoho
Cloud Business Software & CRMSuite of cloud-based business software including CRM and customer support.
- Headquarters
- Chennai, India
- Founded
- 1996
- Employees
- 15,000
- Type
- Private
Expertise: CRM, accounting, customer support, project management, email marketing
Atlassian
Software Development & Team CollaborationDeveloper and team collaboration software platform with issue tracking tools.
- Headquarters
- Sydney, Australia
- Founded
- 2002
- Employees
- 9,000
- Type
- Public
Expertise: Project management, issue tracking, team collaboration, DevOps, cloud solutions
Drift
Software/SaaSConversational marketing and sales platform using AI chatbots.
- Headquarters
- Boston, USA
- Founder
- David Cancel, Elias Torres
- Founded
- 2014
- Type
- Private
Expertise: Conversational Marketing, Chatbots, Sales Engagement, Customer Communication
Front
Software/SaaSShared inbox and team communication platform for customer interactions.
- Headquarters
- San Francisco, USA
- Founder
- Mathilde Collin, Laurent Perrin
- Founded
- 2013
- Employees
- 700
- Type
- Private
Expertise: Email Management, Team Collaboration, Customer Communication, CRM Integration
LiveChat
Software/SaaSLive chat and customer support platform with AI chatbot capabilities.
- Headquarters
- Warsaw, Poland
- Founder
- Szymon Klimasiński, Radosław Klimasiński
- Founded
- 2002
- Employees
- 700
- Type
- Private
Expertise: Live Chat, Customer Support, Chatbots, Ticketing, Analytics