Intercom
Customer Communications PlatformCustomer communications platform providing messaging, live chat, and customer support solutions.
- Headquarters
- Dublin, Ireland
- Founded
- 2011
- Type
- Private
Expertise: Customer messaging, Live chat, Chatbots, Customer support, Sales engagement, Product tours
Zendesk
Customer Service SoftwareCloud-based customer service and engagement software platform.
- Headquarters
- San Francisco, USA
- Founded
- 2007
- Employees
- 5,600
- Type
- Public
Expertise: Customer support, Ticketing, Live chat, Knowledge management, AI-powered support
Drift
Conversational Marketing PlatformConversational marketing platform enabling real-time customer engagement and sales.
- Headquarters
- Boston, USA
- Founded
- 2014
- Type
- Private
Expertise: Live chat, Chatbots, Sales engagement, Customer conversations, Revenue acceleration
Freshworks
Customer Engagement SoftwareCustomer engagement software providing support, CRM, and IT service management solutions.
- Headquarters
- San Mateo, USA
- Founded
- 2010
- Employees
- 5,000
- Type
- Public
Expertise: Customer support, CRM, Live chat, IT service management, Analytics
HubSpot
Customer PlatformCustomer platform offering CRM, marketing automation, sales, and service solutions.
- Headquarters
- Cambridge, USA
- Founder
- Brian Halligan, Dharmesh Shah
- Founded
- 2006
- Employees
- 7,900
- Type
- Public
Expertise: CRM, Marketing automation, Sales tools, Customer service, Content management
Twilio
Customer Engagement PlatformCloud communications platform providing APIs for messaging, voice, and video.
- Headquarters
- San Francisco, USA
- Founded
- 2008
- Employees
- 7,800
- Type
- Public
Expertise: APIs, SMS, Voice, Video, Customer messaging, Communication infrastructure
Slack
Workplace Communication & CollaborationTeam messaging and collaboration platform for enterprise communication.
- Headquarters
- San Francisco, USA
- Founder
- Stewart Butterfield, Eric Costello, Cal Henderson, Serguei Mourachov
- Founded
- 2013
- Type
- Subsidiary
Expertise: Team messaging, collaboration, productivity, integrations, enterprise communication
Segment
Customer Data PlatformCustomer data platform that collects, unifies, and activates customer data for marketing and analytics.
- Headquarters
- San Francisco, United States
- Founded
- 2011
- Type
- Subsidiary
Expertise: Customer data management, analytics, data collection, CDP, marketing technology
Front
Team Communication PlatformTeam communication platform consolidating emails and messaging channels for customer-facing teams.
- Headquarters
- San Francisco, United States
- Founder
- Mathilde Collin, Laurent Perrin
- Founded
- 2013
- Type
- Private
Expertise: Email management, team collaboration, customer messaging, communication channels, workflow automation