Zendesk
Customer Service SoftwareCloud-based customer service platform providing ticketing, live chat, and support tools.
- Headquarters
- San Francisco, United States
- Founded
- 2007
- Employees
- 5,900
- Type
- Public
Expertise: Customer support, ticketing systems, live chat, knowledge management, AI-powered service
Salesforce Service Cloud
Customer Relationship ManagementEnterprise cloud platform offering CRM, service automation, and business applications.
- Headquarters
- San Francisco, United States
- Founded
- 1999
- Employees
- 84,000
- Type
- Public
Expertise: CRM, customer service, sales automation, marketing automation, analytics
Freshdesk
Customer Service SoftwareCloud-based customer support and ticketing platform for businesses of all sizes.
- Headquarters
- San Francisco, United States
- Founded
- 2010
- Type
- Subsidiary
Expertise: Customer support, ticketing, live chat, knowledge base, automation
Intercom
Customer Communication PlatformCustomer communication platform combining live chat, automation, and support tools.
- Headquarters
- Dublin, Ireland
- Founded
- 2011
- Employees
- 1,000
- Type
- Private
Expertise: Live chat, customer messaging, automation, product tours, support
HubSpot Service Hub
Customer Relationship ManagementAll-in-one CRM platform with service, sales, marketing, and content management tools.
- Headquarters
- Cambridge, United States
- Founded
- 2006
- Employees
- 7,500
- Type
- Public
Expertise: CRM, customer service, marketing automation, sales, ticketing
Atlassian Jira Service Management
IT Service Management SoftwareEnterprise software company providing collaboration and IT service management tools.
- Headquarters
- Sydney, Australia
- Founded
- 2002
- Employees
- 8,500
- Type
- Public
Expertise: IT service management, ticketing, automation, DevOps, collaboration
Freshworks
Customer Engagement SoftwareCloud-based customer engagement and helpdesk software for businesses.
- Headquarters
- San Mateo, USA
- Founded
- 2010
- Employees
- 5,000
- Type
- Public
Expertise: Customer service, CRM, helpdesk, ticketing, AI, analytics
Gorgias
Customer Support PlatformAI-powered customer support platform for ecommerce and SaaS businesses.
- Headquarters
- New York, USA
- Founded
- 2015
- Type
- Private
Expertise: Omnichannel support, helpdesk, chatbots, automation, analytics
Drift
Conversational Marketing SoftwareConversational marketing and sales engagement platform powered by chatbots.
- Headquarters
- Boston, United States
- Founded
- 2014
- Type
- Private
Expertise: Live Chat, Chatbots, Conversational Marketing, Sales Engagement, Customer Support